EC99 values the privacy of every member. This document clearly explains how we collect, use, store, and protect your personal information as a user of our online entertainment platform.
Important Note: By using the EC99 platform, you agree to this Privacy Policy. Please read it carefully to understand how your personal information is managed and protected by EC99.
EC99 (ec99.plus) is an online entertainment platform that provides sports betting, live casino, slot games, esports wagering, and a variety of digital entertainment services to players in Malaysia. We understand that your trust in us depends not only on the quality of our services, but also on how we handle the personal information you entrust to us.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. It transparently outlines EC99's privacy practices — what we collect, why we collect it, how we use it, and what your rights are as the data owner.
This Policy applies to all users who access the ec99.plus website, register as members, make deposits, or use any services provided by EC99. By continuing to use our platform after reading this document, you confirm that you understand and agree to the terms stated.
EC99 only collects information that is genuinely necessary to provide safe, seamless services and to meet compliance requirements. The following are the categories of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, ID card/passport number | Identity verification (KYC), fraud prevention |
| Contact Data | Email address, phone number | Account communications, transaction notifications |
| Financial Data | Payment method details, transaction history | Deposit & withdrawal processing, AML |
| Technical Data | IP address, device type, web browser, operating system | Account security, unauthorized access detection |
| Usage Data | Game history, betting patterns, session duration | Service improvement, responsible gambling |
Data We Do Not Collect: EC99 does not directly store credit or debit card numbers — all card payments are processed through licensed, encrypted payment gateways. We also do not collect sensitive information such as biometric data, medical records, or your political views.
Every piece of information we collect has a clear and legitimate purpose. EC99 uses your personal data for the following purposes:
EC99 will not sell, rent, or trade your personal data to third parties for their own marketing purposes. This is our absolute commitment to every member.
EC99 does not share your personal information indiscriminately. However, there are limited situations where data sharing is necessary and legally justified:
All third parties we work with have undergone security assessments and are contractually bound to handle your data in accordance with standards set by EC99 and applicable data protection laws.
The security of your information is more than a clause in this document — it is EC99's ongoing investment in infrastructure and industry best practices. The technical measures we employ include:
Reminder: While EC99 employs the best security measures, no system is 100% foolproof. You are also responsible for keeping your account secure — use a strong password, enable 2FA, and never share your login credentials with anyone.
EC99 uses cookies and similar tracking technologies to enhance your experience on the platform and ensure that essential functions run smoothly.
Types of Cookies We Use:
You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect certain features of the ec99 platform.
As an EC99 member and owner of your personal data, you have the following rights, which you may exercise at any time by contacting our support team:
Request a copy of all personal data EC99 holds about you in a readable format.
Request correction of inaccurate or incomplete data in your account profile.
Request deletion of your personal data under certain circumstances, subject to legal compliance requirements.
Object to the use of your data for direct marketing purposes or processing based on legitimate interests.
Request your data in a structured format that can be transferred to another service provider.
Request restriction of your data processing while a dispute or review is in progress.
To exercise any of these rights, contact the EC99 privacy team via Live Chat or email. We will respond to your request within 30 business days. For more complex requests, this period may be extended with prior notice to you.
EC99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.
When data is no longer needed, EC99 will securely delete or anonymise it so that it can no longer be personally linked to you.
The EC99 platform is exclusively for individuals aged 18 and above. We do not intentionally collect, process, or store personal data of minors.
If we discover that information from a person under the age of 18 has been collected unintentionally, we will take immediate steps to delete that information and close the associated account. If you believe your child or any minor has registered on the EC99 platform, please contact us immediately so we can take appropriate action.
EC99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material amendments are made:
Your continued use of the EC99 platform following any amendments to this Policy is considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how EC99 handles your personal data, our privacy team is ready to assist:
We are committed to responding to all privacy-related inquiries within 7 business days. For unresolved complaints, you have the right to file a report with the Malaysia Personal Data Protection Department or the relevant regulatory authority.
For more information on the overall platform usage rules, please read EC99 Terms and Conditions us.
Behind every written policy, there are systems, processes, and a company culture that ensure your privacy is more than just words on paper.
All data moving between your device and EC99 servers is encrypted with 256-bit SSL — the same standard used by leading banking institutions.
The EC99 identity verification process is designed to be completed just once. After that, your platform experience will always be seamless with no repeated verification checks.
EC99 has never and will never sell, rent, or trade members' personal data to advertisers or third parties for their commercial purposes.
An automated threat detection system operates around the clock to identify and block any unauthorized access attempts before they affect your account.
All EC99 data management practices are designed and audited to comply with Malaysia's Personal Data Protection Act 2010 and international data protection standards.
From your account settings, you can manage communication preferences, request data access, and submit deletion requests — all without a long wait.
Your privacy is protected, your data is secure. Enjoy Malaysia's best online entertainment experience with full confidence that EC99 is always on your side.
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